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Customer Service

Customer Service

Customer Service

In line with the spirit of "high quality, excellent service and development", our company solemnly promises to you with the concept of "high quality products, reasonable price and considerate service" and the principle of responsibility and openness:
1. products are issued with inspection certificates and instructions to ensure that users can correctly install and use our products.
2., our company guarantees that the products that leave the factory are produced and inspected according to relevant national standards, and unqualified products will never leave the factory. Ensure the strict implementation of the relevant provisions of the national industrial products after-sales service.
3., our company promises to replace the damaged parts during the normal use of the products during the warranty period free of charge; provide free technical support for the adjustment and maintenance problems that occur during the operation of the products; for customers who use our company's products above 12# for the first time, Due to certain adjustment difficulties, we can provide an on-site debugging service for free, and conduct a training on the use, adjustment and maintenance of our products;
4. the user raises any objection to the quality of our products, the company guarantees to make a handling opinion within 24 hours after receiving the user's objection. If it needs to be solved on site, our company will send professional and technical service personnel to deal with it, and the service personnel will not evacuate if the quality problem is not solved. Our company will file the product quality problems and processing results fed back by each user.
5. under no circumstances shall the Company be liable for labor, materials, equipment, engineering or other related costs arising from the repair or replacement of defective products. The company's product after-sales service commitment can replace other express or implied forms of product quality guarantee, and can be regarded as the buyer's sole compensation and the seller's sole responsibility.

after sales service center hotline:021-59797352